DRAFT: not yet reviewed by a lawyer; details in [BRACKETS] are still to be filled in.

Terms of Use

Last updated 2 October 2026 · Version 2026-10-02.2

1. Who we are and who can use Heyya

• These terms are an agreement between you and [LEGAL NAME] ([BUSINESS FORM: SOLE PROPRIETORSHIP / LLP / PRIVATE LIMITED COMPANY]), trading as Heyya, [PRINCIPAL ADDRESS] ("we"). By creating an account you agree to them and to the Privacy Policy.
• Heyya is only for people aged 18 or over who live in India. The service is offered in India. By creating an account you confirm that you are 18 or over and live in India.
• One person per account. Don't share your account or create accounts for other people.

2. The service

• Heyya lets you chat, make voice and video calls, create groups and invite people.
• Heyya Assistant is an AI (Google Gemini) that operates a web browser on our server to visit websites you choose and act on them for you. It acts only on the tasks you give it and on the sites it reaches while doing them, including sites you signed into through "Connect a site".

3. Your account

• Keep your recovery code safe. Without it we cannot reset your password: there is no email reset.
• Keep your password to yourself. Log out on shared devices.

4. Community rules (acceptable use)

You must not host, display, upload, share or send on Heyya any content that:

1. (i) belongs to someone else and you have no right to;
2. (ii) is obscene, pornographic, paedophilic, invasive of another's privacy (including bodily privacy), insulting or harassing on the basis of gender, racially or ethnically objectionable, or relates to or encourages money laundering or gambling;
3. (iii) is harmful to children;
4. (iv) infringes a patent, trademark, copyright or other proprietary right;
5. (v) knowingly deceives or misleads about its origin, or communicates misinformation that is patently false;
6. (vi) impersonates another person;
7. (vii) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states or public order, incites an offence or insults another nation;
8. (viii) contains malware;
9. (ix) is an online game not verified as permissible under law, or advertises one;
10. (x) violates any law in force.

You also must not send spam, chain messages or bulk messages, create accounts automatically, harass or threaten anyone, or overload, probe or attack the service or try to use other people's accounts or data.

[COUNSEL: MAP TO IT RULES 3(1)(b) WORDING]

5. What happens if the rules are broken

• We may remove content and suspend or disable accounts or groups that break these terms or the law.
• Breaking the law can lead to penalties under that law. We report offences where the law requires, and we comply with court and government orders.
• To report something, use the Report button on any message, contact or group in the app, or the Contact page.
• We act on reports of private or sexual images (including morphed ones) and impersonation within 2 hours, on other requests to remove unlawful content within 36 hours, and on court or government orders within 3 hours. Every complaint is acknowledged at once and resolved within 7 days.
• A removed message is shown as "This message was removed by Heyya for breaking the rules or the law."

6. Heyya Assistant

• AI output may be wrong. Answers can be incomplete, out of date or invented. Check anything important before you rely on it. Heyya marks AI-written text as "AI-generated".
• At each step, your task text, the page details and (unless you turn them off) screenshots go to the AI provider named in the Privacy Policy.
• Direct the assistant only at your own accounts and only at sites that allow automated use.
• You are responsible for the tasks you give and for every step you approve. Purchases, payments, sending messages or posts, deleting things, accepting terms, and typing a password or card number always wait for your tap, on every site. On sites you connected, the assistant also asks before typing anything and before submit clicks; check each request before you tap "Approve once".
• "Allow other sensitive steps" applies to one task only and never covers paying, buying, sending or deleting.
• Heyya Assistant never opens banking, payment, wallet, tax or government websites, never tries to solve a CAPTCHA, and never accepts terms or contracts for you. We may block other sites.
• Do not put passwords, card numbers or one-time codes in a task.
• The assistant refuses tasks that track or locate a person, send bulk or unsolicited messages, create accounts in bulk, or try to influence elections.

7. Messages and calls

• Messages are not end-to-end encrypted. We store them on our server so they can be delivered.
• Someone who knows your email address can send you one message request; you decide whether to accept, delete, block or report it.
• Calls connect your device directly to the other person's device (or through a relay server, if one is offered), so call quality depends on both networks.

8. Your content

You keep ownership of what you send. You give us the rights we need to run Heyya: to store, deliver and show your messages to the people you send them to, and to send task content to our AI provider when you use the assistant.

9. Plans, payments and cancellation

• Free: chat, calls, groups and 10 assistant tasks a day.
• Heyya Pro: ₹[PRO PRICE INR]/month incl. GST, the total including GST. Pro has no daily task limit (fair use: up to 30 tasks an hour). It renews every month until you cancel.
• Card payments are handled by Stripe; you type your card details on Stripe's own page, never in Heyya.
• Cancel any time in Settings → Plan in two taps. Pro stays until the end of the period you paid for, and you are not charged again.
• There is no free trial (0 days).
• Promo codes, when offered, give Pro with no renewal and no charge.
• Refunds follow our Refund and Cancellation Policy.
• Indian cards and UPI renew under an RBI e-mandate: your bank tells you before each renewal and you can stop it there.

10. Ending your account

• You can delete your account at any time in Settings. What that deletes, and the little we must keep, is described in the Privacy Policy.
• We close accounts of people under 18, and we may suspend or disable an account that breaks these terms or the law, or that puts other users or the service at risk.

11. Complaints

• Our Grievance Officer is [GRIEVANCE OFFICER NAME] ([DESIGNATION]), [GRIEVANCE EMAIL]. The Contact page has the complaint form and every timeline.
• If you disagree with our decision about content, you can appeal to the Grievance Appellate Committee (gac.gov.in) within 30 days.

12. Disclaimers and limitation of liability

No guarantee of availability. The service is provided as it is and as available. It may be slow, interrupted, changed or stopped, and data may be lost. Keep your own copies of anything important; Settings → Download my data gives you a copy of your data.

Limitation of liability. We are not responsible for the content of AI answers or third-party websites, or for losses caused by steps you approved or allowed the assistant to take. To the extent the law allows, our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing here limits rights you have under the Consumer Protection Act 2019 or other law that cannot be limited.

[COUNSEL: REVIEW THIS CLAUSE]

13. Governing law

These terms are governed by the laws of India. Disputes go to the courts at Pune, Maharashtra, without taking away any right you have to approach a consumer commission.

14. Changes and contact

• The version at the top changes whenever these terms change. When they change, Heyya asks you to read and agree to the new version.
• Every 90 days Heyya reminds you of the community rules in the app.
• Questions: [LEGAL EMAIL], or the Contact page.