DRAFT: not yet reviewed by a lawyer; details in [BRACKETS] are still to be filled in.

Refund and Cancellation Policy

Last updated 2 October 2026 · Version 2026-10-02.2

This page explains what Heyya Pro costs, how it renews, how to cancel it and when you get your money back. It is offered by [LEGAL NAME], trading as Heyya.

1. Price

Heyya Pro: ₹[PRO PRICE INR]/month incl. GST. This is the total you pay, including GST (GSTIN [GSTIN OR NOT REGISTERED]).
Free plan: chat, calls, groups and 10 assistant tasks a day. No card needed.
Pro: no daily task limit (fair use: up to 30 tasks an hour).

2. Billing and renewal

Pro is charged monthly in advance and renews automatically on the same date every month until you cancel.
Indian cards and UPI use an RBI e-mandate: your bank tells you at least 24 hours before each renewal, and you can stop that payment or cancel the mandate with your bank at no charge.
Heyya also shows a reminder in the app 3 days before each renewal.

3. Free trial

There is no free trial (0 days).

4. How to cancel

Open Settings → Plan, tap "Cancel subscription", then confirm. That is two taps.
There is no fee, and no email or chat is needed.
Pro stays until the end of the period you paid for, and you are not charged again.
Changed your mind? Until that date you can undo it with "Keep my subscription".

5. Refunds

Full refund within 7 days of your first Pro payment, if you ask.
After that, a refund only when the service was deficient, for example when Pro features were unavailable for a significant part of your paid period because of a fault on our side. The refund is then in full or for the affected part.
Ask through the Contact page with the category "Billing or a refund". You get a ticket number at once.
Refunds go back to the original payment method within 7 working days of approval.

6. Failed payments

If a renewal payment fails, Pro ends and you move to the Free plan. No data is lost.

7. Deleting your account

Deleting your account cancels the card subscription first, so you are not charged again.

Pro from a promo code has no renewal and no charge, so there is nothing to cancel.

9. Contact

Our Grievance Officer, [GRIEVANCE OFFICER NAME], answers billing complaints: [GRIEVANCE EMAIL], phone [GRIEVANCE PHONE], or the complaint form. You get a ticket number at once, and we aim to resolve it within 7 days. If you are not satisfied, you can contact the National Consumer Helpline (consumerhelpline.gov.in, 1915).