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Contact and Grievance Officer
Last updated 2 October 2026 · Version 2026-10-02.2
Who runs Heyya
- [LEGAL NAME] (trade name Heyya), [BUSINESS FORM: SOLE PROPRIETORSHIP / LLP / PRIVATE LIMITED COMPANY]
- Address: [PRINCIPAL ADDRESS]
- Website: [DOMAIN]
- GSTIN: [GSTIN OR NOT REGISTERED]
Customer care
- Email: [CUSTOMER CARE EMAIL]
- Landline: [LANDLINE]
- Mobile: [MOBILE]
- Hours: [HOURS, E.G. 10:00-18:00 IST MONDAY TO SATURDAY]
Grievance Officer
[GRIEVANCE OFFICER NAME], [DESIGNATION]
Email [GRIEVANCE EMAIL] · Phone [GRIEVANCE PHONE]
Address: [PRINCIPAL ADDRESS]
How to complain
- Use the form below.
- In the app, use the Report button on any message, contact or group, or Settings → Help & legal → Make a complaint.
- Or email the Grievance Officer. Include a link to the content or a screenshot if you can.
Timelines
- Acknowledgement: at once on screen, with a ticket number and a copy of your complaint (within 24 hours for a complaint by email or phone).
- Resolution: within 7 days.
- Requests to remove content that breaks the law or our rules: within 36 hours.
- Private or sexual images (including morphed ones) and impersonation: acted on within 2 hours.
- Court and government orders: within 3 hours.
If you are not satisfied
- Decisions about content: appeal to the Grievance Appellate Committee (gac.gov.in) within 30 days of our decision.
- Consumer complaints: the National Consumer Helpline (consumerhelpline.gov.in, 1915).
- From 13 May 2027: the Data Protection Board of India, after our grievance process.
Other contacts
- Privacy requests (your data): [PRIVACY EMAIL]
- Courts and police (written orders only): [LEGAL EMAIL]
Can't sign in and want your account deleted?
Use the form below with the category "Delete my account (I can't sign in)", sent from your account's email address. We check that the address matches the account before deleting it.